Fitness with Hooman

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Frequently Asked Questions

Everything you need to know about booking upcoming classes, purchasing class packs, payment options, and class policies.

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🎟️ How do I get there?

Our classes are held at Dance ConneXion North York (Check each class for specific location details), conveniently located Sheppard Ave W Unit 315-319, North York, ON.

Parking: In addition to the free parking available in the location, you can park free on street on Sunday mornings.
Public Transit: The location is just on Sheppard Ave just west of Yonge St. It is a 5-minute walk from Sheppard-Yonge Station or you can take a bus.

🎟️ How do class packs work?

A 10-class pack lets you book up to 10 individual classes over its validity period. First, purchase the class pack using the purchase link. After your purchase is confirmed, you can book individual classes separately whenever you wish, subject to availability. You do not need to book all 10 classes at once or choose all your dates when purchasing the pack.

The 10-class pack is valid for 120 days from the date of purchase.

💳 How do I purchase a class pack?

Select the class-pack option and follow the dedicated purchase link to complete your payment. Purchasing the pack and reserving a class are two separate steps. After purchasing, return to the booking page to reserve the classes you wish to attend.

💳 Buy a 10-Class Pack via Square ↗

📅 How do I book a class after purchasing a pack?

If you haven't already booked the class return to the booking page (Upcoming Classes), select an available class, and follow the normal booking process. When prompted for your payment method, choose “Class Pack”.

Verification Process: The website records your reservation with a status of Pending Verification. There is no automated credit deduction or punch-card tracking on the website; your class pack is manually verified and checked off by the instructor when you arrive for class.

⏳ How long are class packs and single admissions valid?

• 10-Class Pack: Valid for 120 days from the date of purchase unless started otherwise in the class pack itself.
• Single-Class Admission: If unused, valid for 30 days from the date of payment.

Refer to our cancellation policy below for what happens when a booking is cancelled.

📋 Do I need to book in advance?

No, but it is highly recommended as spaces are limited. We highly recommend that you reserve your spot through the booking page before attending. Space in the studio is limited and all bookings are subject to availability.

🔄 What happens if I cancel a booking?

You can cancel your booking directly by clicking the cancellation link provided in your confirmation email or on your booking confirmation page.

  • Cancellation Window: Cancellations must be made at least 2 hours prior to class so your spot can be made available to someone else.
  • Refunds & Credits: Online payments are not automatically refunded. If you paid online and need to cancel, you can book again select the “Transfer Credit (Cancelled Class)” option on the booking form when reserving your new session. You can also us directly by simply replying to your reservation email.

🚫 What if a class is full or unavailable?

Only available classes can be booked.

  • Sold Out Classes & Waitlist: When a class reaches capacity, the booking button changes to “Join Waitlist”. You can submit your contact information to join the waitlist. If a spot opens up due to a cancellation, the instructor will contact waitlisted attendees directly in the order they joined.
  • Closed or Cancelled Classes: If a class is marked Registration Closed or Cancelled, no further reservations can be accepted. Please choose another available session from the schedule or contact Hooman for assistance.

✅ How do I know my booking or payment is confirmed?

The website reservation and the Square payment process are separate steps:

  1. Submitting Your Booking: When you complete the reservation form and click “Complete Reservation”, your spot is immediately registered in our system with a status of Confirmed, and a unique Reservation # is created.
  2. Booking Confirmation & Email: You are immediately shown the confirmation screen with all your session details, and an automated confirmation email is sent to your email address with your booking summary and cancellation link.
  3. Completing Payment (Square): If you choose Online Payment or purchase a Class Pack, you complete payment on Square’s secure external payment page.
  4. Payment Confirmation: Online payment for a single class is usually processed instantly. If you don't see an update just refresh. Class pass and other payments do not automatically sync payment status back into the website reservation database. As a result, your online reservation will show as awaiting verification until your payment is matched and verified manually by the instructor at or before check-in. But as long as you have a valid reservation confirmation, your spot is guaranteed. We might reach out to you before the class so make sure your contact information is correct.

Still have questions?

We’re happy to help you with class bookings, passes, or special requests.